To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.
