The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience. This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.Key Responsibilities:Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
