PRIMARY RESPONSIBILITIESThe Laboratory Supervisor is responsible for the day-to-day functions of the Microbiology section of the SGS laboratory and for personnel management, implementation and maintenance of the quality system and control over sample analysis and reporting according to established analytical methods and procedures in an ISO 17025 accredited food safety testing laboratory as a technical signatory.SPECIFIC RESPONSIBILITIESPersonnel management – Microbiologist, Lab Technicians / Assistants, InternsSupervise staff according to company procedures and policies.Training in order to develop and optimize staff skills.Manage competency training program.Continuous measurement of skills and identify shortcomings of staff.Problem solving, advice and guidance on technical matters.Supervising and Performing testsEnsure all testing within the laboratory complies with the quality management system (ISO 17025 and SANAS).Accurate registration, storage, retention and disposal of samples according to prescribed procedures.Preparation/supervising preparation of samples and media.Performing routine analysis on samples according to standard methods and procedures.Ensure the execution and finalization of method validation plans and associated work as they arise.Operate instruments according to specified procedures.Maintain records indicating maintenance, working conditions and quality control measures.Ensure good laboratory practices are followed.Ensure good housekeeping is maintained.Adhere to competency training program.Perform tests pertaining to Global projects, including verifications.Supervise the proficiency testing scheme program.Perform any other reasonable tasks as assigned by direct line manager.Must be willing to work overtime when necessary.Planning of tests and evaluation of resultsPlan activities according to the sample volume and quantities received.Ensure customer service requirements for testing/analysis are met.Monitor and control stock levels of required chemicals and consumables.Adhere to sample turn-around timeframes.Evaluate results against quality control specifications.Reporting opinions and interpretationsDocumenting of all relevant sample information.Calculation and record keeping of all analytical results.Report all results on SLIMS and / or designated worksheets.Issue reports and add comments or suggestions when required.Method modification and development and validation of new methodsPerform analysis and report results required for method and instrument validation.Report shortcomings and deviations and perform communicated actions to implement and improve new and existing methods and procedures.Perform verifications pertaining to Global and Local projects, as and when necessary.Quality & Health & Safety SystemAdhere to all quality and safety requirements of the SGS management system.Responsible for the implementation and management of a quality system (ISO 17025)Responsible for the control and maintenance of system documents.Responsible for personnel technical competence through induction training of new employees and training programs for permanent and temporary staff.Responsible and authorized to investigate and process nonconforming issues and implement corrective and preventive actions.Responsible and authorized to investigate and process improvement request issues and implement corrective and preventive actions.Responsible for physical resources:Equipment commissioning.Review of data from defective equipment.In-house repairs.Perform Health and Safety inspections in designated areas.Report deviations and communicate instructions to improve and maintain the quality system.Record keeping of all control and reference sample results.Supervisory dutiesSupport operations and contribute to positive staff morale.Manage staff overtime and weekend work required.Customer liaison.Responsible for effective and appropriate utilization of staff, equipment and facilities within the section.Adhere to all quality and safety requirements of the SGS management system.Perform any other reasonable task as assigned by the Technical Operations Manager.Specific AuthoritiesCease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified. 
