Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Charleston branch is looking for a Sea Logistics Customer Care Manager to join our Sea Logistics team.Your RoleReporting to the Branch Manager you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention.
implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. you will also be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing all Customer complaints in a timely & satisfactory manner.Your Responsibilities
Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team
Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
Profit Maximization – avoid additional costs & expenses due to internal service failure
Financial Excellence & Development
Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
Manage Customer retention & focus on prospecting for new Business
Business Development & Strategy setting to increase Market share
Supporting Sales in turning opportunities into Business Partners
Continuous improvement of processes and controls aiming for consistent customer satisfaction
Enhance customer satisfaction through the highest level of service quality achievable
Analyze & follow up on Customer Feedback
Your Skills and Experiences
4-5 years' Sea Logistics experience
4-5 years' Sea Logistics experience
2-5 years' leadership experience
People Leadership, Collaboration & Empowerment Skills
Financial acumen & analytical skills
Good Reasons to JoinThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
