Vacancy expired!
We are looking for a career-minded, friendly, detail oriented, motivated Veterinary Technician who is able to take on a lead position within our clinic and has a "will do / can do" attitude. Documented VETERINARY EXPERIENCE IS REQUIRED with references. This individual will need to work closely with the owner/doctor to ensure the hospital performs as needed for high quality medical care and service. Please attach a cover letter and resume.
Education/Experience Requirements: High School diploma required. Bachelor's degree from accredited college or university preferred but not required; or two-three years related experience as a technician in a leadership/management role and/or training; or equivalent combination of education and experience. Must demonstrate desire to continue learning in veterinary medicine, care and office skills. Proficiency with the Internet, Microsoft Office,Avimark, and V-Tech or other practice software preferred. Certification is not a requirement.
Required Personal Skills: Ability to demonstrate mastery of all routine technician skills such as: Client Communication/Education ; Animal Handling/Catheter Placement/Injections ; Assist Veterinarians/Exam Room Protocol ; Laboratory/Digital Radiography/Ultrasound/Microscopic Procedures ; Medication Preparation ; Anesthesia Monitoring and Equipment Care ; Surgical Assistance/Hospitalized Patient Care ; Surgical Dentistry ; Basic Knowledge of Vaccinations and Preventive Care ; Safety Protocols and Cleaning Standards Ability to write routine reports and correspondence. Ability to read and interpret documents such as patient charts, vaccine histories, medical labels, safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before small groups of customers or employees of the hospital. Ability to graciously deal with client complaints and billing questions. Ability to successfully communicate with diverse personality types. Ability to quickly grasp and master technological advancements in computer performance/electronic methods of veterinary care and practice. Major Duties ; Lead medical team in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians and welfare of the patients. ; Exhibit a technical knowledge of treatments and diagnostics, especially in respect to estimate presentation, and recommendations to the client concerning patient care. Explain and educate clients on these recommendations and answer questions concerning them. ; Exhibit a technical knowledge of medications/diets/products sold, especially nutritional products, and demonstrate salesmanship abilities. Explain and educate clients on the products and answer questions concerning products. ; Answer calls relating to pet care as directed from the front office. Educate clients and technical staff regarding policies where required. ; Knowledge regarding related federal and state animal health laws and regulations including OSHA. Ensure that the hospital and its employees are in compliance with regulations. Inform the Hospital Manager of any regulatory issues. ; Oversee charts and invoices for completeness and accuracy of information. Refer charts to the Hospital Manager for questions concerning charges and to the veterinarian for questions concerning treatment. Liaise with office manager to ensure front office staff are building charts appropriately and completely. ; Develop and oversee completion of daily checklists and weekly maintenance logs. Personnel ; Monitor staff periodically throughout the day, encourage productivity, discourage behaviors that may be detrimental to the positive atmosphere of the work environment. Monitor compliance to job descriptions and "to do" lists. Ensure adherence to policies and procedures in accordance with handbook. ;Discuss disciplinary actions needed with the Hospital Manager and assist with follow through. Resolve informal employee complaints; provide a general explanation of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication. ;Create and maintain monthly schedule according to hospital needs. Maintain attendance records including all call-outs, late, early out, and absences (unexcused and excused). Make decisions regarding time off requests, balancing needs of hospital and employee. Communicate issues to the Hospital Manager and Owner.
Client Satisfaction; Function as a contact person for clients concerning medical complaints or problems that the client may be experiencing with the hospital or a staff member; Make decisions regarding client complaints independently; however, know when to forward on to Practice Owner. ;Monitor, evaluate, and respond to client communications. Inventory ;Assume responsibility for compiling an inventory order list, logging inventory into hospital software, and other duties as assigned. ;Work with Hospital Manager to develop inventory procedures and detailed list of duties and responsibilities. ;Manage and monitor controlled drug logs and inventory levels. ;Build friendly, professional relationships with vendor and sales representatives. Discuss new products with vendors and sales representatives and relay information to veterinarians and the Hospital Manager. ;Periodically check pricing across different vendors. Ensure costs are updated on a consistent basis in practice management software. Other Duties ;Assist and fill in when vacant positions arise or when hospital flow warrants. ; Assist the Hospital Manager or Practice Owner with other duties as needed.
