Job description
About Us:
Charleston Electric is a reputable and growing electrical contracting company known for delivering high-quality electrical solutions to residential, commercial and Generator clients. We pride ourselves on excellent customer service and technical expertise. We are currently expanding into the HVAC Field and to support our growing operations, we are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team.
Position Overview:
As a Customer Service Representative, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism and efficiency. You will handle a variety of tasks including answering calls, scheduling appointments, dispatching technicians, and managing administrative duties such as filing paperwork and processing warranty information. This role is critical in ensuring smooth daily operations and a positive customer experience.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely and professional manner.
Schedule and coordinate appointments for technicians based on availability and client needs.
Dispatch technicians to service calls and provide them with the necessary details to complete their tasks efficiently.
Maintain accurate records of customer interactions, service appointments, and job status in our system.
Assist with filing paperwork, processing warranty information, and managing customer accounts.
Handle customer complaints or issues, and escalate them to management when necessary.
Support the office manager and team with various administrative tasks as needed.
Ensure a high level of customer satisfaction by following up on completed jobs and gathering feedback.
Qualifications:
High school diploma or equivalent; some college or vocational training is a plus.
Proven experience in a customer service role, preferably in a service-based industry (experience in electrical contracting or related field is a plus).
Strong communication skills, both verbal and written, with a professional phone demeanor.
Excellent organizational skills with the ability to multi-task and prioritize effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving skills and a customer-first attitude.
What We Offer:
Competitive salary based on experience.
Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Opportunities for growth and advancement within the company.
Friendly and supportive work environment.
How to Apply:
If you are a proactive and customer-oriented individual looking to grow in a dynamic team, we encourage you to apply. Please send your resume and a brief cover letter outlining your relevant experience to CharlestonElectrician@gmail.com with the subject line "Customer Service Representative Application."
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
Associate (Required)
Experience:
Call center: 1 year (Required)
Customer service: 1 year (Required)
Dispatching: 1 year (Required)
warranty claim: 1 year (Required)
Appointment scheduling: 1 year (Required)
Project scheduling: 1 year (Required)
