Overview
FRONT DESK AGENT
$500 Sign On Bonus After 90 days!
Part Time and Full Time positions open.
POSITION SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
ESSENTIAL FUNCTIONS
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
Verify credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank. Accept and record vouchers,other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Listen and extend assistance in order to resolve problems. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand for shift and move throughout front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Experience with Opera and Colleague systems is a plus but not required.
We offer our associates the following incredible benefits:
$500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months
Associate Referral Bonus (up to $500)
Incentive Bonus Programs
Quarterly Bonus Program
Paid Time Off (PTO) for FT associates
Unlimited PTO Rollover
PTO Cash Out Option
3 Sick Days
7 Paid Holidays
One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
Company Paid Life & AD&D Insurance
401K Match up to 6%
Associate Free Meal Program
Tuition Reimbursement
Room Discounts Worldwide
Advancement Opportunities
Summer/Seasonal Work Available
ResponsibilitiesEducation and Experience:
High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
WORK ENVIRONMENT
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
PI237494320 Apply
