The Warranty/Service Manager is responsible for managing all warranty and service requests for the Charleston division. This role ensures the timely and professional handling of builder warranty claims, service requests, and client follow-ups. Serves as the primary liaison between builders, internal crews, and management to ensure warranty work is executed to the highest standards, accurately billed, and properly closed out in builder portals.Key ResponsibilitiesWarranty & Service Management- Review and monitor builder portals daily for warranty and service requests.- Update builder portals with status changes, scheduled dates, and completion notes.- Conduct site visits to assess warranty requests, determining whether issues are billable or non-billable.- Develop and propose solutions for warranty work, including pricing for billable items.- Ensure timely follow-up and resolution of all service requests in line with company standards.Operations & Dispatch- Order and coordinate delivery of all materials needed for warranty/service jobs.- Dispatch and schedule warranty crews to efficiently complete assigned work.- Oversee crews in the field to ensure workmanship meets quality standards and company expectations.- Support crews with problem-solving and client communication as needed.Financial & Administrative Duties- Prepare proposals and pricing for billable warranty requests.- Track warranty costs and ensure proper categorization of billable vs. non-billable work.- Maintain accurate records of all warranty/service activity in portals and company systems.- Ensure timely close-out of completed work in builder portals.QualificationsExperience & Skills- 3–5 years of experience in landscape construction, homebuilding services, or related industry.- Strong understanding of construction/landscape warranty processes.- Excellent organizational skills with the ability to manage multiple requests and deadlines.- Proficient in builder portals, scheduling tools, and basic Microsoft Office/Google Suite.- Strong communication and customer service skills, both written and verbal.- Ability to read plans, troubleshoot issues in the field, and propose practical solutions. Apply now in 2 minutes! Powered by
