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Position Title: Operations Manager I
Division: OPS
Department: WAR
Reports To: Area Manager
Full Time/Part Time: Full Time
Purpose of the Position:
Oversees daily warehouse processes and activities.
Primary Job Duties:
Supervises a large operating unit with more than two full time employees. Establishes and maintains
performance and productivity standards. Manages and attempts to reduce the costs of the operating unit.
Maintains a high level of service with customers that meets the expectations of Courier Express. Creates
goals and action plans for each aspect of the operating unit. Maintains positive employee relations and
creates a positive work environment through the enforcement of safety and compliance standards.
Monitors the operations by resolving any issues that arise in the workplace. Provides feedback to
management on the status of overall operations.
Secondary Job Duties:
Develops employees in the culture of Courier Express and provides the tools necessary for them to
succeed in their position. Makes managerial decisions concerning staff, including hiring and firing.
Impact on Other Positions, Products, & Services:
Ensures operations function smoothly at the individual location so that all customer and company service
expectations are met.
Education/Experience Preferred:
College degree or 2+ years previous managerial experience
Personal Skills Required:
Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, management
and leadership experience, highly developed organizational skills, ability to interact with employees at a
variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to
communicate with drivers on a routine basis
Computer Skills Preferred:
Microsoft Office, COPS
Positions Reporting to Them:
Warehouse Lead I; Warehouse Associates
Please email resume for consideration.
