Summary: The Center for Digital Equity (CDE) is seeking two (2) highly skilled and motivated Operations Specialists to join our dynamic team. These positions are an integral to the success of our mission, as it supports all aspects of CDE operations. This includes maintaining data in our Customer Relationship Management (CRM) system, executing community events, supporting procurement, developing processes, and continually identifying innovative solutions to augment operational effectiveness. By leveraging your expertise in project management and excellent communication, you will support our initiatives to advance digital equity and empower communities through data-driven decision-making and efficient resource allocation. These are full-time benefits eligible positions and are expected to continue through June 30, 2026.These positions report to the Director of Operations for the Center for Digital. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.Essential Duties and Responsibilities include:Program and Budget Management:Collaborate with project managers, team leaders, and external stakeholders to assist in or lead project planning and measurement.Arrange and coordinate meetings for both internal teams and external stakeholders, ensuring all logistics, resources, and materials are prepared in advance.Support all aspects of community engagement events including marketing, staffing and overall logistics (events are in-person and virtual).Assist with organization-wide budget tracking, such as processing invoices, purchase orders, reimbursements, and donations.Manage budgets specific to projects, grants, and community events, ensuring compliance with financial guidelines and reporting any discrepancies to the Director of Operations.Physical & Digital Inventory Management:Serve as an administrator of primary business software, HubSpot CRM, which includes conducting system audits, developing reporting dashboards, and managing contact and service team data.Manage tracking, maintenance, and deployment of physical inventory, such as event supplies, staff workstations, portable computer and iPad labs, office supplies, etc.Serve as primary departmental liaison with Queens University IT department.Oversee task management software, including creating tasks, tracking progress, and resolving issues.Process Improvement:Support and develop strategies to improve current processes and implement new ones.Identify automation opportunities and new workflows to enhance service efficiency.Make recommendations to leadership and the team through presentations and written reports.Create and execute detailed project plans to implement proposed recommendations.Confer with team members to ensure that any implemented improvements are working accurately and where needed coordinate additional iterations.Other:Manage various initiatives/projects aligned with the Strategic Business Plan goals and overall work plans.Assist with strategic business planning discussions and implementation.Review strategic goals and measures and make recommendations.Assist with the onboarding of new employees and offboarding of departing employees.Build rapport and manage relationships at various organizational levels, from non-profit and private sector partners to residents and volunteers.Non-Essential Duties:Other duties and special projects may be assigned to meet department and/or university needs.
