Z/OS support including problem analysis and resolution
provide technical support of the mainframe infrastructure to provide high quality customer service and meet sla expectations.
collaborate and liaise with other units and serve as a technical resource and subject matter expert.
significant involvement in upgrade of operating systems to new release
significant involvement in upgrade of third party software products to new releases
contribute to research and development projects as required.
Required skills (rank in order of importance):
I. working knowledge of:
a. Z/OS OPERATION
b. JES2 OPERATION AND INTERNALS
c. Z/OS SECURITY (RACF)
d. Z/OS NETWORKING (VTAM, TCPIP)
e. Z/OS SCHEDULING, AUTOMATION
f. SMP/E SOFTWARE
o. 3RD PARTY SOFTWARE
q. CATALOG MAINTENANCE
II. PROGRAMMING SKILLS:
a. SYSTEM EXIT DEVELOPMENT AND SUPPORT
b. UTILITY AND TOOLKIT SKILLS
soft skills required: effective communication skills (written and oral), adaptability, self-motivation, problem solving, analytical thinking, time management, ability to work effectively in a stressful environment, customer focused, detail oriented, team player