Provides oversight for tactical management activities of technical workflow throughout the department (i.e. infrastructure deployments, decommissions, audits, maintenance, break/fix, etc.) at a cross functional level. Facilitates the definition of business goals and the activities required to successfully meet those goals at a tactical level. Determines key department-wide reporting statistics and provides explanation to management regarding historical tactical trends along with data based recommendations for tactical adjustments required to keep the workflow efficient at the department level.
•20% Administers the overall management/tracking/scheduling/reporting of workflow throughout the department. Ensures the tactical assessment and completion all cross functional work is as efficient, timely and cost effective as possible for the department.
•15% Identifies the activities required to define business goals by meeting with management and team leads of technical teams to obtain details and understanding of processes/objectives. Overseas the development of associated flowcharts/outlines for process improvement and definition of all work types. Analyzes gaps between flowchart/outline items and the desired state. Determines/implements improvements to productivity, cost effectiveness, and timeliness.
•15% Tracks key project milestones and adjusts schedules/plans and/or resources to keep workflow at optimized levels. Communicates with all areas of the enterprise that impact the scope, budget, risk, and resources of the overall work efforts. Informs Project Leaders and Project Managers of required adjustments/escalations necessary to meet desired deliverables.
•15% Prepares complex and customized reports for management as it relates to the flow and status of all types of work throughout the department with a focus on work involving multiple teams. Assesses the impacts of adjustments that effect the master schedule, budget, productivity etc, of the work efforts, and communicates with area senior personnel and management on these items.
•15% Identifies and monitors tactical management team work assignments. Communicates with leadership on strategy, direction, changes, and tactical workflow issues.
•10% Determines process improvement initiatives, training, and policy and procedure development opportunities. Counsels and mentors less senior personnel.
•10% Maintains effective relationships with business partners, internal and external to the department, by leading and participating in meetings. Ensures necessary information is received/delivered in order for business unit objectives to be met.
Must be able to obtain a security clearance, which requires U.S. citizenship.