Responsible for configuring, installing, and maintaining desktop software and hardware.
Provides technical support and guidance to users.
This position requires a security clearance which requires ship to obtain.
•55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
•10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
•10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
•20% May perform administrative task such as reporting, ordering replacement parts, and tracking statinventory of items.
•5% Keeps apprised of new technologies related to workstation support procedures.