Description We are actively seeking a Call Center Specialist to become a part of our dynamic team located in Columbia, South Carolina. This role provides essential services to our beneficiaries. This role is an in-person opportunity offering a contract to permanent employment.Responsibilities: Deliver high-quality customer service in a call center environment Use our internal system, Thrive Hub, to assist beneficiaries with their applications for benefits Address and resolve customer inquiries promptly and professionally Apply detail-oriented thinking skills to navigate and work through the benefits application process Maintain an organized and meticulous work ethic to ensure accuracy in all tasks Oversee and manage customer accounts, taking appropriate actions when necessary Efficiently manage multiple tasks by answering a multi-line phone system Uphold a detail-oriented demeanor, adhering to our business casual dress codeRequirements Able to type 40 WPM Proven experience in a call center or a similar customer service role Proficiency in using call center software and technology Demonstrated ability in managing multi-line phone systems Excellent customer service skills, with a client-oriented attitude Strong understanding of the non-profit industry and its unique challenges Effective communication skills, both written and verbal Ability to multitask, prioritize, and manage time effectively Strong problem-solving skills and the ability to handle difficult situations Patience and empathy when dealing with clients' needs and complaints High school diploma or equivalent; higher degree in a related field will be a plus.TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
