Job Family: Customer ServicesReq ID: 433656Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.As the Energy Management Customer Service Representative, you will be the point of contact for your portfolio of clients who require Siemens’ Utility Bill Management Services, and you will work closely with internal teams (Utility Bill Processing, Energy data analysis, Payment teams, and Energy Procurement). Why is this so important? Our Energy Management Customer Service Representatives ensure that clients receive quality service they can expect from Siemens!As an Energy Management Customer Service Representative, you will:
Answer inbound phone calls and emails within 24 business hours
Create, issue, and maintain standard and ad hoc reporting from our internal system
Distribute relevant mail to the correct contacts
Provide training on our client facing Navigator System
Assist team members during peak/critical times
Ensure clients receive all relevant communication from the Bill Management Program
You will make an impact with these qualifications:Basic Qualifications:
High school diploma, state-recognized GED, or state recognized high school proficiency exam required
6+ months of contingent services
Experience communicating cost and usage issues to clients
Experience with opening and closing accounts on behalf of clients
Strong Multi Tasking skills
Ability to work independently in a very fast paced environment
Basic Excel Skills required
Strong communication skills – verbal and written
Travel may be requested but not required
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
Preferred Qualifications:
4 year degree in any field
Customer Service Experience
Intermediate/Expert level in Microsoft Office
Working Knowledge of the Energy Industry
You’ll benefit from:
Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is 33,810 - $57,960 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs! About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) . Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. #LI-KS1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
