Vacancy expired!
Job title: Project Manager
Location: Columbia,SC
Duration: 12+Months JD:
This IT Production Support Manager will be responsible for managing the IT Team for their in-house and vendor purchased applications such as PeopleSoft Financials, Oracle HR, SharePoint and others. The ideal candidate will bring IT knowledge, leadership, management abilities, process design skills and business acumen to transform the Production Support Team. The successful candidate will possess problem solving and decision-making skills together with excellent operations support management and best practices skills. Requirements:
3-7 years of team supervisory experience leading and directing day to day functions of an IT Application or Production Support Team
10+ years of IT experience as a senior developer, architect or related role
Solid architecture, application and software design principles
Expertise with supporting systems, security best practices, automation and deployment activities
Expertise in managing vendors, cloud solutions, and adherence to Service Level Agreements.
Expertise in problem solving, can effectively troubleshoot, identify and resolve issues quickly
Strong Incident Management experience with strengths in managing and prioritizing incidents
Strong aptitude to ensure effective execution on support and time sensitive deliverables
Great communication and motivational skills in working with teams Responsibilities:
Manage and execute production support activities for 5-15 resources both onsite and offsite
Leads team growth ensuring the organization and team goals align ensuring employees are highly motivated and successful
Support for 10-20 application systems (on location and in cloud)
Interact with technology teams, business units, governance and auditing teams
Act as Technical System Owner and Data Custodian for systems
Responsible for department level budgeting including service renewals and professional services
Monitor and manage application reliability, availability, security, performance and compliance
Partner with the necessary IT and/or business stakeholders to squelch repeating events and/or incidents. Responsible for ensuring incidents are registered and escalated as necessary
Collaborates with Change Management ensuring that systems are successfully implemented in change control processes
Manage, execute and adhere to SLA's
Approves/denies access for directs and systems
Ensure all systems are well documented and in compliance
Operates effectively with minimal oversight
Makes consistently good choices and decisions
Excellent written and interpersonal skills
