Job DescriptionInsight Global is looking for an Operations Manager to join their client full-time in Columbia, MD. Our client is a top commercial janitorial services company and is experiencing rapid growth. This operations manager will be key in the success and efficiency of the company's franchise advisors. The day to day responsibilities include, but are not limited to:
Review FranSys tickets with Franchise Advisors for quick resolutions
-Review all data entries for accuracy to ensure the customer is being billed in time and the FO paid on time-Review all new start files and select 2-3 Franchise Owners to visitthe account based on business owed and capability-Write notes prior to a walkthrough to ensure that the FranchiseOwner understands their payment terms prior to signing the form-Conduct regular classes on training the trainer-Training on the management side of the Business (Forecasting, Hiring interviewing etc.)-Training on the Technical side of the Business (Terminal Cleaning, Certification Training etc.)-Scheduling vendors to conduct training classes for Franchise Advisors and Franchise Owners-Conduct BDMs with problem Franchise Owners to grow or exit the system-Conduct classroom and hands on training for new and existing franchise owners-Visit customers with franchise owners for development in special service selling, completing site surveys, completing a special service-Review reports to advise the RD which FOs Janitorial Franchise Agreement will need to be renewed and when.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements-At least 3+ years of managerial experience-Previous franchise experience-At least 3+ years of experience with customer success-At least 3+ years of experience with strategic customer retention -Previous experience with janitorial services or multifamily housing nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
