About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.The RoleProvide support to all users of applications built by CFS Automation team. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline.Work Location - Remote US LocationsThe Main Responsibilities
Provide technical application support to production application, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issue, and implement change or workaround to ensure continued use of the application.
Develop data extractions or develop reports from requests or requirements stated by users.
Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
Provide support during maintenance and upgrade events.
Mentor and support junior members of the team.
What We Look For in a CandidateEducation:
Bachelor’s degree
Minimum Qualifications:
Minimum of 3 years related work experience in an application/production support role.
Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future.
Specialized Knowledge & Skills:
Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
Provide training to various new employees and assist with expert knowledge on production processes.
Document all production applications and resolve all application issues and answer all requests.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Participate in daily stand ups and other periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Experience of supporting complex, multi-module, custom applications.
Experienced in troubleshooting and root-cause analysis.
Participate in Internal testing of applications prior to releases.
CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$63980 - $79973 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$67340 - $84173 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$70710 - $88380 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$74070 - $92588 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 332389Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :63980Salary Max :92588This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
