About BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.This position is part-time (15-21 hours per week) with a schedule of M-F 7am - 10am and rotating Sat 8am - 2pmWork Location:This position will be based in our Columbia, MO office.Job Purpose: The interactive teller receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in the banks various transactions. The teller meets the needs of customers by providing quality service.Duties and Responsibilities:
Use a combination of touch screens and video technology to offer a virtual and interactive version of an in-person banking experience.
Assist customers through the process by providing step-by-step guidance through the ITM process.
Assist customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers and account balance inquiries.
Project good customer relations while conveying a positive banking and customer service experience utilizing video technology.
Promote and explain other financial institution services such as consumer and mortgage loans, IRAs, certificate of deposit, safe deposit boxes, travelers checks and money orders.
Receive mortgage, consumer loan and other payments and ensures the payments match balances due. Enter payments into computer and generate customer receipts.
Place holds on accounts for uncollected funds.
Count, check and package coins and currency.
Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Report any discrepancies to the supervisor as necessary.
Ensure that the teller station is properly stocked with forms, supplies, etc.
Report malfunctions of ITM terminals and other equipment used at the teller station.
Protect customer confidentiality and privacy.
Ensure that proper identification and endorsements are obtained for all transactions.
Other duties as assigned.
Qualifications:
High school diploma or equivalent.
Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity.
Knowledge of, or the ability to quickly learn, banking software applications.
Effective verbal communication skills and strong listening skills.
Position is based on video interaction, which requires being comfortable, professional, and friendly on camera with customers.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements:
Manual dexterity, the ability to lift files and open filing cabinets.
Bending, stooping or standing as necessary.
AbilitytosafelyandsuccessfullyperformtheessentialjobfunctionsconsistentwiththeADA,FMLAandother federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Abilitytomaintainregular,punctualattendanceconsistentwiththeADA,FMLAandotherfederal,stateand local standards.
Must be able to communicate effectively with others.
To learn more about BTC Bank visitwww.btcbank.bank{target="blank"}!EOE/Veterans/DisabledAn Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
