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Summary
Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.
Description
•30% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
•25% Guide both technical and customer departments in the development of the systems that support the business solution.
•10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
•10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
•10% Provide input on the business direction for system changes.
•10% Validate the business need for solutions to business problems and process improvements.
•5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Required Education: