Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client. This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team. WFM Tools Competency i.e., Calabrio , Amazon Connect , Excel Flagging non adherence. Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets. Ability to work in a fast paced and pressurizing environment.
