Kelly® - Support Specialist SrAs a Support Specialist Sr, you will be the frontline liaison between our company and our valued clients. Your primary responsibility will be to address inquiries, complaints, or suggestions from both internal and external clients regarding our services or products. You will provide detailed information about our offerings, troubleshoot issues, and ensure a smooth resolution to any concerns.Schedule 8am - 5pm, Monday to FridayLocation: Florence, SC 29501Support Specialist Sr Responsibilities:
Respond promptly and professionally to phone inquiries from clients, addressing their questions or concerns with accuracy and efficiency.
Provide comprehensive information about our company's services, products, and materials, demonstrating in-depth knowledge and expertise.
Utilize specialized skills and experience to handle complex inquiries or escalated issues, ensuring high levels of customer satisfaction.
Collaborate with internal teams to resolve client issues promptly, maintaining effective communication throughout the process.
Document all interactions and resolutions accurately in our systems, ensuring thorough record-keeping and tracking of client communications.
Support Specialist Sr Mandatory Skills:
Minimum of 7 years of relevant experience in a customer support or similar role.
Possess specialized skills that are essential for effectively handling client inquiries and issues.
Bilingual skills are advantageous and may be required based on client demographics.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong analytical skills with the ability to interpret data and identify trends.
Demonstrated ability to multitask effectively in a fast-paced environment, prioritizing tasks to meet deadlines.
Experience in analyzing data is a plus, enhancing your ability to provide insights and solutions to clients.
If you possess the necessary skills and experience to excel in this role, we invite you to join our dynamic team and contribute to our commitment to exceptional client service. Apply now to be considered for this exciting opportunity!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Trust the office staffing pioneer.Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
