Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.TheClient Relationship Executiveis responsible for facilitating the day-to-daycommunication between our clients and our laboratories, ensuring exceptionalclient experience, and performing tasks within the various login departments.Tasks includesample receipt and processing, interaction with clients, and reviewing andsubmitting of reports.Essential Duties and Responsibilities:
Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Advise walk-in clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Ability to assist with administrative tasks as necessary.
Regular attendance and punctuality
Collect samples from on-site drop box
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab, including stocking supplies and housekeeping
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Conduct all activities in a safe and efficient manner
Perform other duties as assigned
Login of all samples in a timely manner
Label of all samples
QC of samples/projects prior to sending into the laboratory
Interact with clients and answer incoming phone calls
Report status information to clients
contact clients for clarification of analysis requested
High School Diploma
Customer service experience 1-2 years
High level of experience working within Microsoft Excel
Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.
Additional Skills
Excellent written and verbal communication skills
Active listening
Client-focus
Computer literate (Office suite, Adobe PDF, CRM)
Prioritization and on-time execution of tasks
Process improvement
Problem-solving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people, social, emotional intelligence)
Proactivity
Team player who can self-motivate
Performs well under pressure; thrives in fast-pace environment
Growth mindset
This role will be a full time role, first shift (8:00 AM - 5:00 PM) Monday - Friday.We support your development!Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
