OverviewAs a Customer Experience Specialist IIThis position provides daily support for customer accounts to ensure the effective execution of customer’s needs. The position requires partnerships with multiple functional areas within Berry to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growthAt Berry Global Group, Inc.Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 250 global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. Are you ready to Make Your Mark at Berry?Headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.comResponsibilities
Able to perform all activities at Customer Experience Specialist I level
Manage top tier level accounts
Pro-actively engage customers to better understand account needs andchallenges
Participates with departmental and cross functional teams and projects
Mentor new team members
Perform other related duties as assigned
Qualifications
Ability to make fact based decisions and understand the impact on ourcustomers and business
Demonstrates professional verbal and written skills in fast-paced environment
Ability to perform independently with minimal supervisionAbility to multi-task, prioritize and manage time effectivelyFluent in all required databases, programs, portals, and operating systems necessary for internal and external support
College degree or equivalent work experience required
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/26023/cust-experience-specialist-ii/job?mode=apply&apply=yes&iniframe=1&hashed=-1834445335)Location US-IN-EVANSVILLE | US-NC-AHOSKIE | US-PA-BROOKVILLE | US-NJ-MONROE TWP | US-IN-FRANKLIN | US-SC-GREENVILLEPosition Type Regular Full-TimeCategory Customer ServiceLocation : Address PO BOX 959Additional Locations US-NC-AHOSKIE | US-PA-BROOKVILLE | US-NJ-MONROE TWP | US-IN-FRANKLIN | US-SC-GREENVILLE
