Job DescriptionCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.This call center role focuses on supporting Good Sam Members, RV owners, and other various call types. The position is responsible for providing exceptional written and verbal customer service to our valued customers. If you are ready to put your experience to the test and have fun with a growing company, then check us out!Jo b Duties:
Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services
Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures
Strive to retain customer business when members call to cancel existing services
Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams
Handle calls for additional products and services as needed
Perform other duties as assigned
Essential Job Skills:
Strong communication and problem-solving skills and can make quick decisions in a high paced environment
Exemplary customer service phone skills including de-escalation, call control, and one-call resolution
Fundamental computer skills including website navigation and typing
Basic writing, spelling and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, other team members and company Managers
Ability and desire to learn camping and RV product line in customer centric, sales-focused environment
Past professional experience and employment history (has maintained long-term employment with one or more previous employers)
Minimum Qualifications:
High school diploma or equivalent; college degree or some college preferred
At least one year in a call center setting with customer service or retention experience preferred
Strong interpersonal, verbal/written communication and listing abilities required
Must have effective organizational and time-management skills
Basic computer knowledge and ability to learn in-house computer programs essential
Compensation is $13.68 per hour plus 3% commission.Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
