Front-of-the-House Team Member postingFront-of-the-House Team Members will engage with restaurant patrons in every facet of the business interaction, working diligently to ensure that all guests enjoy a first-class experience. Whether the team member is interacting with a customer in person or over the phone, they must embrace their role as front line representative of the organization. A positive, enthusiastic attitude is a must, as is a desire to see the restaurant grow into a desired destination and a benefit to the community.Responsibilities for this position include but are not limited to:o Receiving and processing online, digital, and telephone to-go orders, while ensuring that such products are adequately packaged for transport and are kept warm or chilled as necessary to preserve qualityo Greeting and seating dine-in customers upon their arrival as well as delivering food items from the kitchen to these waiting guestso Professional and cordial engagement with restaurant patrons, including resolution of concerns, solicitation of feedback, and personalized interaction to build rapport with guestso Engagement in all Front-of-House operations, including facility cleanliness, financial and transactional point-of-sale (POS) operations including cash drawer management and organization of online and card receipts, organization dining room and to-go order efficiency, and order presentation and efficiency, and presentation of a welcoming, orderly, and pleasant environmento Working with management to ensure any guests' concerns are addressed in a timely and professional mannero A willingness to pitch in and be a Doer whenever possible, assisting other team members in completion of tasks to streamline restaurant operations and improve customer experiences
o Education, high school diploma or currently enrolled or equivalent
