At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Summary of Primary Function/General Purpose of PositionThe Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance eligibility and benefits prior to their appointment, updating these benefits within our practice management software, and communicating with fellow staff members regarding patient eligibility and benefits. This role follows policies and procedures, acts as a patient safety advocate by participating in ongoing quality improvement in the Outpatient Wound Care department.Essential Job Functions Adheres to and promotes departmental plans, goals, and objectives in accordance with hospital policies and procedures, regulatory and Joint Commission for Accreditation of Hospital Operations. Assists in collaboration with the Physicians and Clinical Staff to provide appropriate wound service coverage in the center. Assists clinical leadership to monitoring clinic flow to improve efficiencies and productivity. Works with hospital personnel to ensure availability of adequate resources, supplies, equipment, and services. Encourages collaboration of the wound center with other departments. Develops and maintains effective working relationship working with physicians and all wound center staff. Good working relationship with Ensemble in a dyad team. Works collaboratively with hospital partners, as appropriate to maintain fiscal objective seek opportunities for cost saving measures Working knowledge and awareness of revenue cycle components including scheduling, registration, clinical coverage/treatment, documentation, billing, collections, and denials. Assists leadership to perform auditing to ensure documentation supports reimbursement.This is not an exhaustive list of all responsibilities, skills, duties, requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationBLS Basic Life Support (preferred)EducationHS/GED (required)Associate Degree related to Business (preferred)Work ExperienceRecent experience in acute care, home health, and/or provider office (required)Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)TrainingEPIC Electronic Health Record (EHR) (preferred)Continued professional development specific to patient registration, scheduling and referrals.LanguageNonePatient PopulationAdults (18-64 years)Geriatrics (65 years and older)Working ConditionsPeriods of high stress and fluctuating workloads may occurMay be exposed to physical altercations and verbal abuseMay be exposed to high noise levels and bright lightsMay be exposed to limited hazardous substances or body fluidsMay be exposed to human blood and other potentially infectious materialsMay have periods of constant interruptionsGeneral office environmentRequired to car travel to off-site locations, occasionally in adverse weather conditionsPhysical RequirementsLifting/Carrying (0-50 lbs.) 1-33%Lifting/Carrying (50-100 lbs.) 0%Push/Pull (0-50 lbs.) 1-33%Push/Pull (50-100 lbs.) 1-33%Stoop/Kneel 1-33%Crawling 1-33%Climbing 0%Balance 1-33%Bending 1-33%Sitting 67-100%Walking 1-33%Standing 1-33%Additional Physical Requirements/HazardsManual dexterity (eye/hand coordination)Hear alarms/telephoneReach above shoulderRepetitive arm/hand movementsFinger DexterityColor VisionAcuity - farAcuity - nearDepth perceptionExposure to/Use of Latex productsExposure to toxic/caustic/chemicals/detergentsExposure to moving mechanical partsExposure to dust/fumesExposure to potential electrical shockExposure to x ray/electromagnetic energyExposure to high pitched noisesSkillsStrong interpersonal and verbal/written communication skills at all levelsAware of role related to patient and guest impressionsWorking knowledge of office and clinical technologiesEffective phone management to include answering and routing of calls, placing patient reminder calls, scheduling, and rescheduling of patient appointments, voice mail retrieval, etc.Knowledge of health insurance, Medicaid/Medicare.Ability to answer patient questions regarding their insurance benefits related to treatment as well as billing questions.Updates patient demographic documentation in the electronic medical recordPatient scheduling for treatment and scheduling patient transportation as neededRunning estimates, cash collection and cash drawer closure process.Create and update various reportsCollaborationTeamworkProfessionalismAccountabilityTime ManagementAttention to detailCritical ThinkingActive listeningRelationship buildingDependabilityAdaptabilityFlexibilityStewardship of resourcesBon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.Front Office Specialist – [insert hospital/practice name]Job Summary:The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.Essential Functions:
Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
Ensure availability of resources, supplies, and equipment for scheduled services
Knowledge of all revenue cycle components, registration, billing, collections, and denials
Perform auditing to ensure documentation supports reimbursement
Education:
High School Degree or GED
Associate Degree related to Business (preferred)
Licensure/Certification:
Basic Life Support (BLS) – American Heart Association (preferred)
Training:
EPIC Electronic Health Record (EHR) (preferred)
Continued professional development specific to patient registration, scheduling and referrals
Experience:
Recent experience in acute care, home health, or provider office (required)
Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)
Skills & Abilities:
Working knowledge of office and clinical technologies to update electronic medical records
Ability to answer patient questions regarding their insurance, benefits, and billing
Effective phone management
Basic knowledge of health insurance
Many of our opportunities reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much moreBenefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
