Job DescriptionSummarized Purpose:Provides strategic direction across all therapeutic areas and other divisions and business units across PPD to ensure compliance and consistent delivery of the strategic partnership model (operations, quality and financial standards). Collaborates and influences functional leads and other key internal stakeholders on operational and strategic priorities to promote collaboration and creativity to achieve the partnership goals. Monitors and influences internal operations to minimize potential for risk and maximize client satisfaction. Responsible for achieving for overall partnership financial and operational goals as assigned. Collaborates with leadership in all functional areas to develop and improvement of partnership processes. Works with Business Development to secure new business through the delivery of client presentations and proposal development. Works with other assigned Development Operations Leads on the PPD Strategic Partnerships. May be responsible to evaluate, co-develop and/or implement client specific partnership business processes, inclusive of partnership change management.Essential Functions and Other Job Information:
Communicates partnership expectations, applicable corporate goals, key client specific updates, Master Service Agreement(s) (MSAs) terms and client-specific rules of engagement as it relates to overall program, project or service-level delivery.
Creates, compile and manages operational, quality and financial standards buy utilizing systems, tools and reports to identify trends in risks and/or issues (i.e., key performance indicators for, key quality indicators, key relationship indicators, etc.) that present opportunities to leverage risk mitigation or PPD solutions across the portfolio and/or a single study/contract.
Ensure timely and thorough follow-up to actions identified at Partnership Level, such as but not limited to, PPD Quality Risk Management process (summarized at EQR), client or joint client/PPD Quality Counsels, governance meetings, etc
Partners with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete and managed appropriately.
Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery, and understanding between groups. Ensures coordination across geographies, therapeutic areas and functions and achieve superior delivery of projects and services.
Assist Business Development team to enable business expansion of the portfolio (e.g. bid defenses and capability meetings).
Serves as a customer's operations point of contact, and escalation support person for operational issues/discussions. Communicates with sponsors regularly to identify potential problem areas and acts quickly to remove the risk/resolve the issue.
May represents Operations at the governance level and contributes to the compilation of goals and business plan objectives for the strategic partnership.
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years). 7+ years of management responsibility Advanced leadership skills In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
Effective oral and written communication skills including the ability to communicate in English, both orally and in writing
Ability to influence internal and external stakeholders to fulfil partnership goals.
Ability to manage and create metrics, reports to ensure portfolio management, inclusive of operations, quality and financial.
Strong financial acumen · Excellent judgment and decision-making capability with ability to apply critical and analytical thinking skills and manage complex/ambiguous situations.
Capable of building a strong network of influential people · Proficient knowledge of project management principles and application
Proficient knowledge of budgeting, forecasting and resource management
Understanding of regulatory guidelines and directives
Proficient marketing and negotiation skills
Effective in working across geographies and cultures.
Computer Skills
Management Role:Director role with significantly larger management scope (e.g. global or regional responsibilities or multiple departments) OR mastery of director skills and responsibilities as demonstrated by consistent, multi-year successful performance. Directs through subordinate management. In some instances, may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.Working Conditions and Environment:
Work is performed in an office environment with exposure to electrical office equipment.
Occasional drives to site locations, frequent travels both domestic and international.
Frequently stationary for 6-8 hours per day.
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Moderate mobility required.
Occasional crouching, stooping, bending and twisting of upper body and neck.
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Frequently interacts with others, relates sensitive information to diverse groups both internally & externally.
Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration.
Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
Regular and consistent attendance
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
