Role PurposeTo provide accurate, efficient and client-focused operational administration across billing, claims, policy servicing and reporting. The role supports both individual and company clients while contributing to smooth day-to-day operations and continuous system improvement.Key ResponsibilitiesBilling administration: Process billing accurately and within agreed timelines; validate billing information and resolve discrepancies.Billing reconciliation: Perform billing reconciliations, investigate and resolve discrepancies, and follow up on outstanding items or client queries.Claims administration: Receive, capture, validate and track claims; obtain outstanding documentation and communicate progress through to finalisation.Client changes: Action all amendments and instructions received from clients, including member, policy, contact and billing updates, subject to required checks and approvals.Client servicing: Provide end-to-end servicing for individual and company clients through professional written and telephonic communication.Operational reporting: Compile accurate daily, weekly and monthly reports; monitor volumes, turnaround times, outstanding work and service-level performance.System enhancements: Assist with requirements gathering, testing, issue logging, feedback and implementation of operational system improvements.Administration and controls: Maintain accurate records, follow standard operating procedures, protect confidential information and escalate risks or delays promptly
