Partner with the Head of Channel to define and deliver market-leading Interactive channels across Africa Regions and South Africa for Transaction Banking. The role includes creating a consolidated strategy and distribution plan focused on digitization and efficiency, articulating a strategy and roadmap based on client requirements, defining, and ensuring adherence to channel standards, driving channel performance (business and technology), and managing risk. The role also involves partnering with Product Houses, Head of Africa Regions, and South Africa to deliver the client led roadmap. In addition, the role involves enhancing the brand of Transaction Banking Interactive Channels both internally and externally and participating as a key member of the Channel Management Team.Job FunctionOwn and manage all Transaction Banking Interactive channels. Articulate a strategy and roadmap for Interactive channels led by client requirements, ensuring alignment with the overall Channel strategy.Own, set and drive delivery against strategic plans and set effective targets to achieve the portfolio P&L relative to cost, meet client expectations and grow market share.Operationalize the Interactive Channel strategy, managing all Transaction Banking Interactive channels, and developing a 3 to 5-year roadmap. Understand and deliver against client needs by partnering with various teams to understand client behaviors and drive the development path of Interactive Channels.Implement a model for managing Interactive Channel risk, including cyber security, business continuity and system stability. Supports complex channel implementations at regional and country level. Achieve Interactive Channel Digitization, Usage and Adoption Targets.Define and maintain a competitive Interactive Channel portfolio value proposition, identifying new opportunities, and proactively building relationships through thought leadership and market advocacy.Serve as a thought leader, advisor, and ambassador to strengthen the Transaction Banking Interactive channels brand internally and externally.Build and lead the solution delivery framework and operating model, driving strategic plans and measuring results, consolidating and aggregating financial performance and profitability across the solution portfolio. Own the validation of investment business cases, priorities, and decision making for the function.Lead best in class solution design and development from origination to implementation.Set the standards for Interactive Channel solution design and development, vetting country solution design and testing outcomes in line with delegation of authority.Oversee solutions enablement and manage escalations
