We're looking for a dynamic and results-driven Technical Sales Representative to join our team in Kenya and South Africa. In this role, you will be the bridge between our technical expertise and our customers' needs, driving sales growth while providing exceptional technical support and solutions. You will engage with a diverse customer base including distributors, converters, and end users, leveraging your technical knowledge and consultative selling approach to expand our market presence and build lasting customer relationships across the region.Conduct comprehensive needs analysis with customers, distributors, and end users to identify opportunities and ensure sales targets are consistently metDevelop and implement innovative sales strategies to achieve and exceed quarterly and annual sales targets while maintaining a close rate aligned with peer performanceIdentify, qualify, and follow up on new sales leads; build and maintain a detailed project pipeline with prospective values and opportunity assessmentsProvide technical advice, product specifications, and application solutions to customers, ensuring they select the right products for their specific needsDeliver product and brand training to the converter network and end users, enhancing their understanding of our solutionsConduct product trials at customer locations when required and collaborate with the technical department to resolve complex technical challengesAnalyze market conditions, competitive activities, and customer feedback to identify growth opportunities and emerging market trendsMaintain accurate and timely customer records in CRM systems (Salesforce); document all customer interactions, feedback, and transaction detailsManage customer relationships proactively by addressing inquiries, resolving complaints within 24 hours, and following issues through to resolutionAssist with customer account management, including pricing discussions, rebate negotiations, and collection of outstanding payments in accordance with corporate policiesPrepare and present oral and written reports to management on customer needs, competitive activities, market insights, and potential for new products and servicesExecute a minimum of four customer calls per day, maximizing return on time investment and strategically planning territory coverageCreate and manage customer value plans for existing accounts, highlighting customer profiles, market share, and value opportunitiesContribute to Sales and Operations Planning (S&OP) meetings by providing forecast accuracy input, identifying slow-moving inventory, and flagging crisis areasStay current with product applications, technical services, market conditions, and industry trends through continuous learning and professional development
