We’re recruiting for a Affordable Housing Aftercare Manager to join us to cover the London and South England region. We’re offering a competitive base salary and good benefits package.In this role you will be required to travel to sites across London and Southeast Home Counties. It is likely you will be on site visits for 3 days of the weekWhat you'll be doing:Collaborating with the delivery team, Employers Agents, Defects Suppliers, and colleagues to ensure timely rectification of defects and smooth transition of new homes to customersProactively responding to aftercare queries and updating systems to ensure issues are correctly recorded and managedOverseeing the activities of relevant Defect Suppliers and contractors to ensure closure of defects within agreed service level agreementsSupporting the Head of Aftercare in managing and reviewing agreed KPIs, tracking actions to ensure closureRaising purchase orders for verified deployment of external contractors and recording associated costsLeading on authorisation of works and the invoicing process, including re-charge/retention, and managing expenditure and budgetsAttending End of Defect or Post Practical Completion inspections and building relationships with developers’ aftercare teams
