Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.Supporting & Handling Email ReservationsTaking Internal & External calls follow LISTEN/LQA StandardPerfect Arrival Check Rate LoadingEnsure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordinglyMaintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
