Supervise banquet operations before, during, and after eventsLead, brief, coach, and motivate the banquet teamEnsure seamless execution of meetings, weddings, conferences, and social eventsCoordinate event setups, room layouts, table arrangements, equipment, and service requirementsEnsure all events are delivered in line with Novotel service standardsCoordinate closely with Culinary, Events, Stewarding, and other hotel departmentsMonitor food and beverage service, presentation, timing, and qualityWelcome guests and respond promptly to requests, concerns, and special requirementsConduct pre-event briefings and communicate event details, VIP requirements, and special arrangementsMonitor team grooming, service etiquette, cleanliness, and professional standardsCoach and develop team members through on-the-job training and constructive feedbackMonitor banquet equipment and inventory and report shortages, damages, or maintenance requirementsEnsure compliance with food safety, hygiene, health, and safety standards
