 Assist guests with check in and checkout, and other cashiering dutiesEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestionsHandle guests’ mails, messages, and answering phone callsMaximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsProvide guidance and assistance to GSAEnsure the safety, security and loss control policies and procedures are compiled with at the front desk and back office areaPerform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty ManagerComply with hotel and department policies and procedures at all timesMaintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency procedureEnsure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters
