The Africa Operate Chief of Staff is a senior level role responsible for driving the execution of the Africa Operate strategy, enabling effective governance, supporting business growth initiatives, and coordinating firmwide Operate activities. The role serves as a trusted advisor to the Africa Operate Leader and acts as the central point of coordination for strategic initiatives, performance management and reporting, change and communications, governance, and stakeholder engagement. The role is instrumental in supporting Africa Operate’s growth ambition and ensuring alignment with Deloitte Global Operate priorities.Key Performance Areas:Operational EffectivenessMonitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives.Between meetings, stays connected with business leadersCollecting data, alerting the business leaders on progress or problems in carrying out the initiatives agreed uponUnderstanding of businesses and specialist roles in order to enhance collaboration within, and between teams and wider firm.Creates an environment where the businesses operate as a cohesive team.Creates and operates a reporting system that allows for a timely flow of necessary data into all relevant departments and direct reportsManage effective communication between meetingsDeveloping communication between committee meetings, setting agendas, creating initial drafts of communications to key strategic team members, helping to prioritize plans for addressing issues that are impacting progress towards initiative benchmarksManages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possibleImplementation of best practice throughout the business areaDevelops and oversees a process for capturing, cataloguing, analyzing and disseminating key lessons to be learned from initiatives, with a view towards helping the business leaders propagate best practices throughout the business areaProject ManagementExecutive project oversight: Acts on the authority of the business leaders to oversee and manage strategic projectsLeads and executes change projects aimed at creating a common purpose and behavior across the business areaKeeps business area leadership teams updated on status of all projects within area of responsibilityCompiling and distributing communicationManagement / Advisory ImpactSupports the business leaders in planning, directing, managing and coordinating day-to-day business activities, and strategy related projectsMaintain the Strategic Plan, organise and arrange strategy sessions, and ad-hoc analysis and decision support Financial and commercial modelling for ad-hoc projectsPrepares agendas, briefings, and preparation materials for meetings, appointments, and events;Partner and BUL report back & roadshows, various, business speeches & presentationsCoordinates with external event organizers with logistics, and communicate needs on behalf of the business leadersConducting internet research to keep up to date on things that are important to the business areaInteracting with the Global office, local and Africa wide committees, and other constituencies on behalf of the business leaders
