 You will be responsible for producing quotations and entering them into our internal systems, predominantly for existing customers. This also involves follow-up of quotations raised to increase conversion to order outcomes, as well as raising of new customer enquiries to the relevant Sales Team.It includes meticulous and accurate handling of controlled substance inquiries and orders, following the existing guidelines when applying for import permits or export licenses, handling of products that fall under the “commodities control act”, close partnership with authorities as well as our controlled substance team, and compliance team.The required outcome is continuity of the highest level service experience for customer led orders from the point of order entry to delivery and payment.Key ResponsibilitiesEnsure all methods of communication with internal and external contacts are handled with the utmost integrity.To ensure that all customer price requests received are responded to by production of a formal quotation and quotations.To respond to “Tender” requests which are not being led by the Business Development Teams or Product Application Specialists.To push LGC manufactured products in the production of quotation requests for 3rd party products.Ensure orders received are entered accurately into the Pastel system and that the customer receives an email notification on release of the order.To provide help and advice to customers regarding their orders and customers advised of any delays in advance.To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.Communicating courteously with customers by telephone, email and Service Cloud.Handle the daily management of Service Cloud Case, ensuring tasks are taken care of to ensure good response times.To register customer complaints, with issues brought to Hiring Manager where required.To actively promote the Webshop to all customers.To learn about LGC Standards products and services and keep up-to-date with changes.
