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Main Purpose of JobService Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They will play a critical role in ensuring that the services provided meet the needs and expectations of its clients.Key Performance areas1.    Strategic Impact Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverablesTracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arisingSeeks to identify additional sales opportunities in client businessAssists in the preparation of proposals/tenders and presentations on requestIs a support resource in planning of sales presentations and client negotiation teams for new and retained businessDevelops market network in business and builds relationships that generate leadsBuilds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-sellingGenerates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client2.    Client Impact: External / InternalManages day-to-day deliverables of team on   client engagements / projectsProactively identifies client service and  technical issues and implements resolutions to address theseDevelops productive working relationships with client teamsBuilds network of relationships across Deloitte to understand other service line offerings and to market own functional areaEstablishes and maintains good working  relationships with external clients across industriesParticipates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams3.    Operational EffectivenessLeads delivery of team based on the SLA and identifies and addresses any areas of concern in outputsManages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all timesConsistently reviews and analyses standard and quality of team deliverables and implements changes as necessaryMeets regularly with client and client teams to understand issues, anticipate needs and address theseKeeps Senior Manager updated on status of engagement Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / clientProvides ongoing communication to teams on status of engagement / project, changes, achievements, etc.Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development5.    Budgets / ProfitabilityMonitors that time and expenses on engagement are accurately recorded and submitted weeklyEnsures billings are timeously done and collections followed up 
