The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systemsThe candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.Differentiators for this specific roleCreate and Maintain client relationship,Install and configure of standard hardware & software,Maintain a tidy environment,Administration and filing for IT service desk,Manage third party calls,Filling in for absent colleagues,Monitoring of SLA of calls (SLA 98%) on Service Now,Logging system detail,Assists with AV setups for events.Key Performance AreasStrategic Impact,Under supervision, provides user support on IT queries in respect of hardware and software issues.Client Impact: External / InternalSolves user queries remotely within SLA,Escalates issues to technical experts that cannot be solved, User connectivity,Immediacy and resolution.Operational EffectivenessWorks collaboratively with ATS team to ensure calls are closed in the shortest possible time span, Logs calls accurately with all detail onto system,Tracks queries through to resolution and closes them on logging system,Assists team members as required,Remains aware of risk in area of expertise in alignment with Deloitte policies and processes, Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures.Technical Competencies Sound technical knowledge in Microsoft Office suite and operating system,Advanced knowledge of networks, IT infrastructure and applications.
