Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician on a fixed-term contract basis. In this role, you'll be at the heart of our technology support operations, delivering exceptional service to our organisation. You'll work under direct supervision to perform hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. Beyond technical fixes, you'll empower end users through adhoc training on system usage, making a real difference to their daily productivity.We are seeking a candidate with 1 year or more of IT support experience, ideally gained within a large corporate environment, who is ready to grow their technical expertise and make an impact.What You'll Be DoingBuild and nurture strong client relationships, becoming a trusted technology partner for our usersInstall and configure standard hardware and software with precision and efficiencyMaintain a well-organised, professional work environment that reflects our commitment to excellenceManage IT service desk administration and filing, ensuring accurate record-keeping and traceabilityCoordinate and manage third-party support calls, acting as the liaison between internal teams and external vendorsProvide flexible support by covering for colleagues when needed, demonstrating team commitmentMonitor and maintain SLA compliance (98% target) on ServiceNow, ensuring we consistently meet our service commitmentsLog system details accurately and comprehensively, creating a reliable knowledge base for the teamAssist with audio-visual setups for organisational events, showcasing your technical versatilityYour ImpactProvide responsive user support on IT queries relating to hardware and software issues, working under supervision to deliver solutionsResolve user queries remotely within agreed SLA timeframes, maximising efficiency and user satisfactionEscalate complex issues to technical experts appropriately, demonstrating sound technical judgmentEnsure seamless user connectivity and system availability across the organisationDeliver immediate, effective resolutions that keep our teams productiveHow You'll WorkCollaborate effectively with the ATS team to close calls swiftly and efficientlyLog all calls with complete detail onto our systems, maintaining data integrityTrack queries through to resolution, ensuring nothing falls through the cracksSupport team members proactively, fostering a culture of mutual assistanceStay informed of risk management practices within your area of expertise, aligned with Deloitte policies and processesTransfer knowledge to users on Microsoft Office Suite, IT processes, and procedures, empowering them to work independentlyWhat We're Looking ForSound technical knowledge of Microsoft Office Suite and operating systemsAdvanced knowledge of networks, IT infrastructure, and applicationsStrong communication skills and a genuine desire to help others succeedAttention to detail and commitment to maintaining accurate recordsAbility to work collaboratively and adapt to changing priorities 
