The managed services consultant is responsible for managing one or more recurring and/or one-time services in the Professional Services Managed Services portfolio.  This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services. WHAT YOU’LL DO:Manage the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions. Developing project plans, identifying scope, milestones, dependencies, timelines, and contingency plans Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally Identifying and managing risks and issues, and working with internal teams for mitigation Lead customer workshops and training sessions. Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget Developing and fostering positive relationships and building rapport with customers Utilizing current and best practice implementation documentation and toolkits Ensure that project management database is kept up to date and all time is logged and project notes are complete Manage the day-to-day delivery of assigned services to new and existing customers. Providing technical support to customers throughout the duration of the engagement Conducting platform training sessions in various settings for internal and external customers as required Collaborate with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to managed services Maintaining in-depth knowledge of the Relias Solutions and Platforms  Utilizing current and best practice implementation documentation and toolkits Assist with developing and maintaining process documentation for managed services processes Assist with updating department SharePoint site  Act as liaison to other departments as assigned Other duties as assigned
