Greets patients and visitors and assists them as appropriate.
Explains financial obligations to the patients or responsible parties and collects co-pays and balances as required.
Preps physicians' schedules/charts for eligibility days in advance.
Communicates daily scheduling changes to clinical staff.
Registers and updates patients' personal information.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in
person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery
compared to schedule; reminding provider of service delays.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices
confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Position will be cross-trained with that of Chiropractic Assistant.
Other duties as assigned
