Job Responsibilities Your main responsibilities will be to:Supervise a team of inspectors in Newcastle, South Africa and oversee their performance through Key Performance Indicators. Take actions based on their results.Act as a trainer and coach, provide technical support and guidance to the inspectors and conduct performance evaluations and on-site audits.Build the sense of belonging to QIMA for all members of the team.Propose and implement solutions to improve standards of service to prevent issues that may impact the quality of inspections.Lead the claim investigations received from clients and implement the corrective action plans.Represent QIMA during meetings with customers to support the sales development in the region, provide technical expertise, and kickoff inspection programs.Oversee all operational aspects of the inspection program of the KA clients in the regions.Maintain good working relationships with all the suppliers and factories where we inspect. Optimize and reduce costs in the region. 
