To be successful, the role requires flexibility to work over a 7-day roster and the willingness to be a team player across our Reservations, Reception and Food and Beverage team.As a Front Office All Rounder, you will be required to:Assist guests with reservations via email and telephone.Ensure all reservations are updated accurately to ensure a seamless check in process.Ensure all reservations have a valid payment method.Assist with group quotes and entering of rooming lists.Communicate with all hotel departments to ensure a seamless experience for all guests.Promote Accor Live Limitless (ALL) loyalty program to all guests.Ensure a warm and welcoming experience for all guests.Ensure payment is received for all hotel reservations.Prepare daily for arrival of future hotel guests and groups.Be knowledge on activities and the local area of Penrith.Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.Hold a current NSW Responsible Service of Alcohol Certificate.Preparation and service of food and beverage in the Lobby Bar.Processing of payments and orders through Shiji Infrasys POS.Maintain high standards of cleanliness in the hotel reception, lobby and bar areas.
