Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costsAnalyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower needDevelops and implements recruiting and screening systems and procedures to attract qualified candidates for vacanciesAcknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional mannerAssists Department Heads in recruiting activitiesDirects and co-ordinates responses to union, grievances and employee complaintsEnsures that employees are disciplined based on proper grounds, and that proper documentation is maintainedTogether with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plansDevelops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussedCounsels employees, Department Heads and Supervisors on an ongoing basisHandles requests around transfersSeeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources DepartmentNegotiates, implements and interprets union contractsEnsures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulationsMaintains complete and accurate employee filesCo-ordinates insurance, vacation, holiday, sick pay, etc. and honours requestsStays current with the latest Human Resources developmentMeets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfactionAdministers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areasEnsures proper follow-up on Radisson Listens Survey.Creates a positive work environment for all employeesDetermines and communicates standards of performance to employeesEvaluates employee performance regularlyEnsures disciplinary action is taken as required utilising consistency, fairness and respectEnsures correct reporting for month endIncreases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goalsDevelops and implements strategies to achieve customer service goalsDrives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer serviceMakes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live trainingUtilises motivational training techniques to develop and implement service skills and standardsEnsures that required training programmes are conducted regularly