Be able to follow through Radisson Hotel Group and SPA services and Standard Operation Procedures (SOP).Uphold standards of hygiene and sanitation as per health and safety regulations.Work to specific treatment allocations within the required time frame of the treatment.Adhere to all treatment protocols at all-time avoiding error in treatment.Assist in all areas of the Spa operations as requested by management.Must have a thorough knowledge of the numerous modalities, possess a general understanding of all Spa Services offered, including special offers and promotions.Provide accurate, appropriate and immediate responses to all requests by guests.Maintain a positive attitude and contribute towards a quality work environment.Handle guest’s questions and concerns professionally and courteously.Possess the ability to work without supervision.Minimize or eliminate losses through negligence by adhering to monitoring programs.Communicate to management all occurrences involving staff or guest in the Spa that require attention.Booking appointments and responding to all enquiries done either in person, over the phone or via emailHandling of payments for treatments and daily cash-up procedures and other basic administrative dutiesPossess excellent communication skills to ascertain and provide solutions for all the guests needs.Project enthusiasm and enjoy working in a multi-cultural environment.Be a positive and self-motivated team player.Able to manage workload in order of priorities.Ensuring all operational procedures are met, and standards of appearance and codes of conduct are adhered too.
