Oversee daily outlet operations to ensure smooth service flow and alignment with luxury hospitality standards.Lead, supervise, and motivate the team to deliver high performance and exceptional guest experiences.Conduct daily briefings and ensure clear communication of operational priorities and VIP requirements.Monitor guest satisfaction, handle complaints professionally, and implement effective service recovery.Ensure compliance with hygiene, safety, grooming, and company SOPs (HACCP standards).Optimize staffing levels and manage shift scheduling based on business demand.Drive upselling initiatives and monitor sales performance to support revenue targets.Control operational costs, including wastage, breakage, and inventory management.Ensure accuracy in billing procedures and cash handling.Coordinate with other departments (Kitchen, HR, Housekeeping) to maintain seamless operations.Prepare daily operational reports, including sales performance and incident logs.
