The RoleThe Security Manager will ensure the safety of Guests, Team Members and Hotel property through a professional and efficient daily operation.The service must be sincere, warm and with enthusiastic ensuring that all guests have quality security and safety systems available to themSets an example in regards to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperationThe Director of Security should take the time to get to know the guests and be committed to service excellence, promote feedback with the team and anticipate the guest’s needs.To be creative and confident and be prepared to step outside of the confines of comfortTo take the time to get to know the guests and be committed to service excellence.Team play is imperative and having the time to invest in self and employee development is mandatory.Key Deliverables and ResponsibilitiesPlanning & Organizing:Ensure that all Mövenpick Hotels & Resorts standards are adhered toCreate new revolutionary standardsKeep ahead of industry trends (you should set the trends rather than follow)Develop ideas on increasing guest satisfactionDevelop fire, emergency & evacuation guidelines, train team members on the guidelines and take ownership for regular fire drillsHandles complaints effectively and ensure issues are followed up with both internal and external guestsPlanning and budgeting of Security expenditures for the Hotel, including business cases for justification of investments and expenditures to support the approval process.Provides regular security reports to the Executive Assistant Manager and General ManagerOperations:Providing optimum levels of quality, personable serviceDirectly work with all employees to create a flow of new and ‘improved’ ideasEnsure awareness and deliver the optimum levels of service and guest satisfactionInitiate and manage Security projects, consulting the Executive Assistant Manager on Security strategyEnsure Fire Safety, Emergency and Evacuation handbooks and manuals are up to date and available to the teamEnsure that all Lost & Found items are registered, stored and handled in accordance with the policy.Ensure the security team log and handle all incidents, guest complaints or queries confidently and professionally.Coach and counsel all security officers to ensure they are developed professionally.Supervise the daily operations of the security team.Liaises with local law enforcement authorities and Fire & Safety officials as required, maintaining good relations.Establishes objectives for the team and ensures these are achievedWorks closely with security contractor supplier to ensure quality staff are provided and that they are familiar with the hotel product and security procedures.Assume responsibility for the CC TV room, ensuring that all equipment is working and Team Members are trained to handle the responsibility of monitoring cameras as required.Administration:Establish and maintain effective employee relationshipsSet standard for incident reporting and ensure team follow the standard when carrying out investigationsMaintain inventory control of hotel Safety and Security equipmentWork with the Learning & Development Manager to deliver Safety and Security information to new employees during induction and updates as requiredWork with the Director of Human Resources to investigate incidents involving Team MembersDevelops and updates the Job Descriptions for the security team and completes performance reviews for direct reportsEnsures self and team keep all incident reports confidentialMonitors the duty roster and ensure optimum daily manning levels are met 
