We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account managementTroubleshoot basic technical problems and provide clear, step-by-step guidance to customersProcess customer requests including service activations, upgrades, cancellations, and account modificationsMaintain accurate and detailed records of all customer interactions using CRM systems and ticketing platformsIdentify customer needs and recommend appropriate telecommunications products and servicesHandle customer complaints with professionalism and work toward swift resolutionsEscalate complex issues to specialized departments while keeping customers informed of progressMeet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolutionCollaborate with team members and other departments to ensure consistent service deliveryStay current with company policies, procedures, and telecommunications product offerings
