Provide Tier 1 enterprise IT help desk technical support to AFCENT users.Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies and caching arrays.Monitor systems/network performance metrics and trends to identify substandard performance and anomalies.Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution.Perform Local Registration Authority (LRA) duties.Provide LAN support and WAN Enterprise support.
